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Codes of conduct

Under clauses 26 and 27 of the Water Industry Competition (General) Regulation 2008, the Minister may establish a Marketing Code of Conduct and a Transfer Code of Conduct.

Further to public consultation, on 27 July 2012, a Marketing Code of Conduct and a Transfer Code of Conduct were gazetted. 

  • Marketing Code of Conduct - sets the standards of conduct for marketers representing licensed retail suppliers and the minimum level of information to be provided to customers.
  • Transfer Code of Conduct - regulates the process to transfer customers between licensed retail suppliers or the transfer of customers between a licensed retail supplier and public water utility.

In January 2012, the Water Industry Competition (General) Regulation 2008 was amended so that the Transfer Code of Conduct applies to retail supply licensees under the WIC Act and public water utilities. This amendment will protect those customers that decide to transfer from a public to private service provider.  For further information go to Amendments to improve the regulation of WIC licensees.

For further information on the WIC regulatory framework, visit the Independent Pricing and Regulatory Tribunal.

Community consultation

In April 2011, over 300 stakeholders were invited to comment on the draft codes. The Metropolitan Water Directorate received 12 submissions from government and private agencies, seven of which are listed below.

Overall, there were no significant issues. Further to the feedback received, revisions were made to a number of clauses to clarify and strengthen their intent.

More information

For all enquiries related to the review, please contact the Metropolitan Water Directorate on 1800 759 857 or email waterindustry.competitionact@dpi.nsw.gov.au